Special Recognition Award – Darren Reader

Parts manager Darren Reader, has been nominated by Martin Reason, Assistant Manager at Markham Vale for the Recognition Award, for his outstanding contribution to his job. Martin comments, “Darren always goes above & beyond, his dedication to the job is unquestionable. His 20+ years’ experience in parts make him the go to man for everything parts related, he always gives 110% no matter what and truly is a great asset to the AW team”. During the pandemic Darren has been instrumental in setting up the centralised parts team and continues to get involved overseeing multiple sites.



The special recognition award for Darren comes after awards have been presented to:


Adam Knight, Vehicle Damage Assessor at Boston
Adam was the first to receive a Recognition Award for outstanding customer service and valued contribution, he’s gone above and beyond to help the new Boston site get off to a flying start.



Brodie Turner, Customer Liaison Advisor at Markham Vale
Brodie has received a Recognition Award for consistently delivering an exceptional customer experience, which is evidenced from the customer feedback which has been received.



Kirsty Clark, Customer Liaison Advisor at Lincoln
Kirsty has received numerous personal mentions from customer feedback for giving exceptional customer service, especially at the new Lincoln site after having never worked in the motor industry previously.



Jessica Haywood, Customer Liaison Advisor at Denaby
Jess is very committed to her customers, during lockdown Jess was running the two Denaby sites and taking on extra roles to help out.



Sam Warner, Paint Technician at Nottingham
Sam has a great attitude and work ethic, he is always willing to go the extra mile and is a real team player. Sam has also trained and mentored two apprentices during the Covid-19 pandemic, with exceptional outcomes.

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Special Recognition Award – Joanne Spickett

Joanne Spickett, Customer Liaison Advisor at Denaby has been nominated for a Special Recognition Award by General Manager, Rob Mann.  Rob nominated Jo for the award as she has overcome so many challenges to succeed at her role as a CLA in such a short


Customer Relations Team Leader Announcement

We’re pleased to announce that following the Group Customer Liaison Support team changes that Lorren Bristow has been appointed as Customer Relations Manager. Lorren’s role will include overseeing both the First Response Team and the Customer Relations Team Leaders.  Lorren will continue to be responsible