Customer Service Job Vacancies

Customer Service Adviser – Lincoln (Full-time)


Can you tell if someone on the end of the phone is happy or anxious, helpful or dismissive? Absolutely, and that’s why at AW Repair Group our Customer Liaison Advisors are delivering service with a smile even when customers can’t actually see them! And when you finally do meet the customers, you have helped don’t be surprised if they come armed with a box of chocolates or token of appreciation.


We have a rare opportunity for a new member to join the team. Why rare – because once you are part of the AW family you simply will not want to leave! We are proud to be named one of 1,000 Businesses to Inspire Britain, we’re certified carbon neutral, and we have more than 15% of our team who have worked with us for more than 10 years. We’re always looking for new and innovative ways to help our customers and we offer a career path to managerial level.


The Daily Role

As a Customer Liaison Advisor, you will be the guiding hand between the customer and our highly skilled team of vehicle repair technicians.


While the vehicle is in our care it is your role to reassure our customers that we will take care of their needs and find out what matters most to them. Is it a courtesy car big enough to carry a pushchair, maybe golfclubs or perhaps one of our doggy friendly vehicles is more suitable? Is it that the vehicle service is due next week or that they have only ever driven an automatic vehicle?


Occasionally you might also need to deliver disappointing updates – an essential part which is required for the repair could be delayed at the factory overseas, but the customer is going on holiday next week. How would you deliver the news and what solutions could you offer? You will also speak with customers who may have just experienced a distressing accident and have never been in this situation before. Maybe the car was whisked away from the scene with a Special Teddy left under the seat or a parking permit in the window.


If you feel you can make that difference then we need you!


You will work closely with our First Response Team who will respond to incoming calls and emails but when only someone in direct contact with the vehicle can help – that is when you shine!


Daily meetings with workshop controllers is essential to ensure you have the most up to date information at your fingertips for our valued customers.



How will you be appreciated?

We’re always looking for new and innovative ways to help our customers so if you like to be part of a team that is valued and listened to and see your great ideas implemented then this is the job for you. Your contribution could also be acknowledged with one of our Special Recognition Rewards or you might even get a personal mention in our many positive Google reviews.


At the forefront of the company, you will gain valuable experience across many areas of the business, learn and develop new skills with the opportunity for promotion to positions such as Senior Aftercare Manager, Communications & Marketing Manager or in House Training Manager.


We offer pay above NLW, bright modern working environments, supportive mentoring, pension, a health & well-being programme for you and your dependents and flexible working patterns where possible (see Diversity & Inclusion).


Candidate Requirements

Ideally you will have at least one years’ experience in a customer service role. You will have a logical, quick thinking mind with great organisational skills and take satisfaction knowing you have helped someone every day.


Diversity and Inclusion

We are mindful of a work life balance to keep those smiley faces smiling. Unfortunately, with the fast-paced environment of a customer liaison advisor we are unable to offer job share for this position. For a more flexible position please consider our First Response Advisor position.



The position hours to be covered are 8.30am to 5.30pm and alternate Saturdays 9am to 12noon


Customer Service Roles


If you don’t see a role in Customer Services in your local area and you are interested in working with us, please still send your details through to us and we’ll be in touch.

Please send your CV and covering letter to: