AW Repair Group and LV= General Insurance (LV= GI) celebrated their “unique relationship” at the official opening of the group’s second sole supply site this week.
LV= GI Claims Director Martin Milliner recalled how a chance pairing on bus ride at the International Claims Summit in Portugal first introduced him to group MD Andrew Walsh.
“I was really impressed with what Andrew said back then and five years later to have two, potentially three, sole LV= sites is testament to that,” said Martin to the gathered guests at Denaby Main, South Yorkshire.
“To have 100 percent customer satisfaction and record key to key times is phenomenal,” Martin continued before cutting the ribbon. “Being a partner with a business like AW, who feel like part of the LV= GI family, and giving our customers Best Loved Service, makes our lives so much easier to work and build on that relationship so I can’t thank you enough on behalf of our people and customers.”
The 5,500sq ft dual-branded site is located alongside the group’s 15,000sq ft site and is perfectly located for LV= GI existing customers in the Barnsley, Doncaster, Rotherham and Sheffield areas, taking the groups annualised turnover to £17.5M.
Managing Director Andrew Walsh concurred that people were essential to the partnership success. “We can’t do any of this without the support of all the team and we can truly say that we have a collaborative relationship. Everyone gives 100 percent to make this unique partnership work – great teams of people working together every day for our mutual customer.
“We strive to give an empathetic, individual customer experience which is underpinned by the LV= GI brand which we are proud to be associated with.”
The official opening event included demonstrations of Smart Air, Skate and Rail Vehicle Transfer System, digital LV= GI data capture and monitoring and Electric Vehicle Safety with Martin getting hands on alongside one of five multi-skilled technicians during the dent pulling demonstration.
Guests were also introduced to the group’s first female apprentice, 21-year old Summer, who was named as ‘Best Newcomer’ at ABP’s BRIAA’s in June and enjoys the quality working environment of 1000-Lux LED lighting, eco-friendly radiant heating & integral Minden dust extraction.
AW Repair Group would like to thank everyone who attended.
Pictured (left to right): LV=’s Regional Motor Network Technical Matt Poole, AW’s Group Operations Manager James Dunn, AW’s Customer Relations & Aftercare Manager Lorren Bristow, ABP Club Chairman David Cresswell, LV=’s Claims Director Martin Milliner, LV= Network Management Team Hannah Weber, AW Repair Group Managing Director Andrew Walsh, AW Denaby General Manager Rob Mann, NBRA Director Chris Weeks, LV=’s Director of Motor Customer Claims Brian Hodge, AW’s Vehicle Damage Assessor Tony Skelton, LV= Head of Network and Engineering Chris Payne and LV= Network Manager Michael Golding.