Author: newcodeskyadmin

[caption id="attachment_14" align="alignright" width="200"]AW Repair Centres is putting emphasis on customer service to drive it forward in the the independent accident repair market. It has just gained the BSI Kitemark for both its sites following an investment of £17,000 in training courses and equipment. AW Repair Centres is putting emphasis on customer service to drive it forward in the the independent accident repair market.
It has just gained the BSI Kitemark for both its sites following an investment of £17,000 in training courses and equipment.[/caption] From May 2008 edition of AM (Automotive Magazine). AW Repair Centres is putting emphasis on customer service to drive it forward in the the independent accident repair market. Each motorist is given a letter with the phone number for the group’s customer car team, plus a direct line to their bodyshop manager, in case they have any queries. During the repair, customers are given updates every three days, and once worker is completed the car is returned with a guarantee mirror hanger and postage-paid customer satisfaction questionnaire. “I want AW Accident Repair Centres to be known for quality of repair and quality of customer service,” said managing director Andrew Walsh.

[caption id="attachment_14" align="alignright" width="200"]AW Repair Group's South Yorkshire bodyshop has become the latest to achieve the BSI PAS125 Kitemark. AW Repair Group's South Yorkshire bodyshop has become the latest to achieve the BSI PAS125 Kitemark.[/caption] Managing Director Andrew Walsh is delighted the bodyshop, which was purpose built on a greenfield site only three years ago, has achieved the high standards set by the accreditation. "The process is very rigorous and everyone involved is to be congratulated," said Andrew. "Since branch manager Ian Pearson joined us in September we have been working towards the Kitemark at the South Yorkshire site. Ian is very focused on all the accreditation stands for and is justifiably proud of the achievement and his team." The group's Lincolnshire site has already had a successful pre-licence visit with BSI and is in line to also become accredited by late spring.