Following the launch of AudaMobile, a successful trial has led to the vehicle damage assessors here at AW ditching their clipboards and equipping their IPad’s. This revolutionary paperless mobile tool has created a technological change to the automotive repair industry and AW Repair Group are set to take full advantage of the benefits gained.
A key advantage is that assessments are carried out in front of the customer, the interaction naturally is increased and the customer openly engages in repair decisions. Here the vehicle damage assessor is able to develop a relationship, highlighting damage caused and work which will need to be carried out. This enables the estimate price to become more accurate and the customer is made aware of the costing’s there and then.
Through AudaMobile, AW have not only increased the estimate conversion rate but also the efficiency of the whole process. AW Repair Group are able to schedule and order the required parts early so the vehicle is returned to the customer in a prompt, professional manner and to its original state.
The core to AW’s success is their constant drive and demand to exceed their customers’ expectations. Embedded into their culture is to be never content, always challenge processors and keep on top of the technology curve. By implementing the use of AudaMobile they are able to maintain these values and build upon them.