Chance meeting leads to best loved partnership for AW & LV= General Insurance

AW Repair Group and LV= General Insurance (LV= GI) celebrated their “unique relationship” at the official opening of the group’s second sole supply site this week.

LV= GI Claims Director Martin Milliner recalled how a chance pairing on bus ride at the International Claims Summit in Portugal first introduced him to group MD Andrew Walsh.

“I was really impressed with what Andrew said back then and five years later to have two, potentially three, sole LV= sites is testament to that,” said Martin to the gathered guests at Denaby Main, South Yorkshire.

“To have 100 percent customer satisfaction and record key to key times is phenomenal,” Martin continued before cutting the ribbon. “Being a partner with a business like AW, who feel like part of the LV= GI family, and giving our customers Best Loved Service, makes our lives so much easier to work and build on that relationship so I can’t thank you enough on behalf of our people and customers.”

The 5,500sq ft dual-branded site is located alongside the group’s 15,000sq ft site and is perfectly located for LV= GI existing customers in the Barnsley, Doncaster, Rotherham and Sheffield areas, taking the groups annualised turnover to £17.5M.

Managing Director Andrew Walsh concurred that people were essential to the partnership success. “We can’t do any of this without the support of all the team and we can truly say that we have a collaborative relationship. Everyone gives 100 percent to make this unique partnership work – great teams of people working together every day for our mutual customer.

“We strive to give an empathetic, individual customer experience which is underpinned by the LV= GI brand which we are proud to be associated with.”

The official opening event included demonstrations of Smart Air, Skate and Rail Vehicle Transfer System, digital LV= GI data capture and monitoring and Electric Vehicle Safety with Martin getting hands on alongside one of five multi-skilled technicians during the dent pulling demonstration.

Guests were also introduced to the group’s first female apprentice, 21-year old Summer, who was named as ‘Best Newcomer’ at ABP’s BRIAA’s in June and enjoys the quality working environment of 1000-Lux LED lighting, eco-friendly radiant heating & integral Minden dust extraction.

AW Repair Group would like to thank everyone who attended.

 

 

Pictured (left to right): LV=’s Regional Motor Network Technical Matt Poole, AW’s Group Operations Manager James Dunn, AW’s Customer Relations & Aftercare Manager Lorren Bristow, ABP Club Chairman David Cresswell, LV=’s Claims Director Martin Milliner,  LV= Network Management Team Hannah Weber, AW Repair Group Managing Director Andrew Walsh, AW Denaby General Manager Rob Mann, NBRA Director Chris Weeks, LV=’s Director of Motor Customer Claims Brian Hodge, AW’s Vehicle Damage Assessor Tony Skelton, LV= Head of Network and Engineering Chris Payne and LV= Network Manager Michael Golding.

 

AW sponsor community mining memorial

AW Repair Group is proud to sponsor a touching memorial commemorating lives lost in mining disasters near its Chesterfield Site.

Phase two of the Walking Together Trail sees eight life-size steel figures join the trail of 53 figures erected last year. Each carries a tag with the name of the miner, their job title and age who lost their life in the major mining disasters of 1937, 1938 & 1973 at the Markham Colliery.

The former colliery site was reclaimed by Henry Boot Developments and Derby County Council, which is working to create jobs for local people. In March 2015, AW Repair Group opened their fourth site at the flagship regeneration park at Markham Vale, just off junction 29A of the M1 and created 14-jobs in the area.

The 15,000 sq. ft. bodyshop was constructed by the county council’s private sector developer, Henry Boot Ltd. Since opening the site has recruited three apprentices to work in the vehicle body repair industry which add to the groups other 16 students in their Training & Apprenticeship Academy.

AW employees were pleased to attend to see the unveiling of the figure they have sponsored, remembering timber drawer Herbert Wale who lost his life aged 40.


Managing Director Andrew Walsh said he was privileged to support the Walking Together Trail.

It’s great to be able to contribute to a memorial that’s not only so important to this local community but also for visitors to reflect and interpret the site’s history, following the tragedies of the disasters at the colliery. We welcome anyone who visits our site at Markham Vale to walk over the road to the Markham Vale Environment Centre to view just a selection of the figures or indeed follow the whole trail,” said Andrew.

On 21 January 1937 an underground explosion claimed the lives of nine men, followed by a second explosion in 1938, where 79 miners lost their lives and 40 were seriously injured. The third disaster at the colliery took the lives of eighteen miners and 11 others suffered serious injuries when the mechanical brake on a lift carrying them to the coalface failed on 30 July, 1973.

Heritage Lottery Fund, Derby County Council (DCC) & the local community joined forces to create the trail symbolising a miner’s journey to the pit and back home again.

Designed by artist Stephen Broadbent, the dramatic figures have been created for visitors, workers and the local community to re-imagine and remember the lives of all miners, and in particular, those who lost their lives for their work.

“Markham’s three significant mining disasters must be remembered, but it quickly becomes clear that we must not forget the many other tragic mining deaths and significant injuries, and indeed the remarkable sacrifice all miners made to help build this nation’s prosperity. We believe the memorial also needs to convey a sense of celebration; of an important job well done; of a unique time and place; and a community’s spirit and resilience,” Stephen commented.

The memorial project won the award for ‘best volunteer project’ and the Markham Vale Heritage Group was also highly commended recognising the involvement of young people in heritage with its Story Mine project at the 2019 Derbyshire Heritage Awards.

The full trail map can be found here:
https://markhamstorymine.org/walking-together-trail-leaflet-map/

 

AW keep their customers cool

AW Repair Group updated their company slogan throughout the hot 2019 summer.

Their company slogan Keeping you moving™ expanded to Keeping you Cool while Keeping you Moving as all customers throughout August received a free reusable water bottle.

The corporate branded Blue & Orange refillable water bottles have been gifted to all customers collecting their vehicles during the heat of this year’s great British Summer.

The free gifts have come as a great delight to customers whose positive comments include: “What a great idea, with the huge push to reduce our plastic waste it’s just what I’ve been looking for” and “It fits perfectly in the car, so will make sure I’m keeping cool and hydrated whilst travelling the many miles I do.”

Employees at all eight AW sites have also been provided with an AW branded water bottle ensuring the teams stayed fully hydrated and cool during the hot period.

Added AW’s Partnerships & Communications Manager Jade Johnson: “Reducing the use of plastic and protecting our oceans is a matter close to the hearts of our directors so we took this opportunity to blend two passions together to benefit the environment, our customers and our team.”

Providing reusable water bottles also falls in line with AW’s Corporate & Social Responsibility and underpins their statements to reduce waste where practicable, keep packaging under control and safeguard the environment.

There are many benefits to reusable water bottles in favour of plastic bottles – reducing plastic pollution and waste in the oceans, the oil used to manufacture plastic bottles and greenhouse gas emissions and cost.