LV= GI Award Win for AW Repair Group

Proud winners at this years’ LV= GI Claims Partner Awards is AW Repair Group, just eight months after opening its first LV= Sole Supply site.

Scooping the award for Best at Living LV= Values demonstrates the true partnership between the two entities committed to providing a seamless service for motor policy holders.

Managing Director Andrew Walsh commented: “We have been working with LV= for many years but opening the sole supply site has allowed everyone at the Derby branch to focus wholeheartedly on the values and service this particular insurer strives to promote. This is another fabulous achievement for AW Repair Group.”

The award criteria was looking for supply partners across all sectors of their insurance portfolio (car, home, pet, travel) who demonstrated that they “Inspire Trust by being honest, credible and reliable; Be Brave by doing what’s right rather than what’s easy; With Heart by being passionate and proud and Nurturing by working together to achieve more.”

Branch Manager of the Derby Site Wayne Oakes was delighted. “This is a great accolade for the whole group and particularly here at Derby where the team really does work together as one to ensure we are an extension of the LV= brand to our mutual customer.

Added Group Operations Manager James Dunn: “I’m very proud to be at the forefront of this relationship and we are looking forward to taking this winning formula forward even further.”

The Best at Living LV= Value Award comes just a year after AW Repair Group won LV= GI Community Award at the 2018 ceremony.

Watch AW Repair Group’s recently released dynamic video celebrating their exclusive arrangement with Liverpool Victoria General Insurance (LV=GI)

AW Video Boasts LV= Dual Brand

AW Repair Group have released a dynamic video celebrating their exclusive arrangement with Liverpool Victoria General Insurance (LV=GI).

The group’s Derby location opened six months ago and repairs 35 vehicles a week solely for LV=GI customers at the dual branded site.

In the video, which features LV=GI’s Director of Motor Claims Brian Hodge and Network Manager Michael Golding, along with key AW personnel, Michael comments: “This is very unique to AW and I believe the industry as a whole. I believe it’s the dedication to the customer and the quality of work that they provide – that for us stands out from what we see in the industry. The good brand AW have been able to build over the years supports the LV= values very well.”

The dual-branded purpose designed bodyshop has the latest technological advances including skate & rail vehicle transfer system, PPG refinishing system, 10m drive-through Junair booth with QAD drying technology and full downdraught eliminating cross contamination, allowing multiple vehicles and off-panels to be painted different colours simultaneously optimising efficiency.

Commenting on the dual branding Managing Director Andrew Walsh said: “From a customer point of view they definitely see the claim and repair journey as a true extension of their insurance purchase and insurer relationship. And by carrying out our part of the process efficiently this of course leads to brand loyalty.”

Since opening, the site has employed three multi-skilled apprentices to join seven more in the second intake for AW’s Training & Apprenticeship Academy. The academy now has 19 recruits across the group.

The addition of the Derby LV= Solus site boosted AW Repair Group’s annualised turnover to £17m.

AW Support National Apprenticeship Week

This week is National Apprenticeship Week and what better way to recognise our commitment to developing and investing in young talent than introducing you to the latest intake into our Training & Apprenticeship Academy and sharing what they have been up to since joining AW Repair Group.

These ten students joined us in January, following the successful Showcase Event held at our purpose designed LV= solus site in Derby in November 2018. Their multiskilled college course is due to commence in two weeks at Emtec College, Nottingham.

The year one apprentices have been partnered with a skilled technician mentor and have had a rounded view of the whole repair process ahead of attending college. Each apprentice has been stripping cars ready for repair, removing items such as bumpers, interior trims, diagnostic sweep, wheel alignment and some light panel work.

The youngest apprentice in this year’s intake is 17 year old Thomas and the oldest is 23 year old Jamie. We also have 19 year old Artur, whose native tongue is Polish and 21 year old female apprentice technician Summer.

It’s an absolute pleasure speaking with our latest apprentices who are all grasping the opportunities before them and enjoying being part of the AW team.

One commented: “I’ve never felt like I ever fitted in anywhere. That made school difficult. But already I feel like I have a purpose here at AW and part of a team where I can make a difference and feel valued.”

Our year two students are also becoming an integral part of the AW team carrying out moderate repairs independently such as doorskin and quarter panel replacement. All eight passed their year one with flying colours and and are looking forward to the next stage in their career development.