AW Repair Group’s Newark (Nottinghamshire) site has recently gained the PAS125 Kitemark licence just nine months after opening its doors for business.
The site is managed by James Dunn who carefully hand picked his team and is exceptionally pleased at how well they have performed together.
James said: “Achieving such a standard when team has been working together for only nine months is an achievement in itself.”
The site, which currently employs 7 technicians on the shopfloor, plans a staged growth to meet its targets over the next 12 months.
“Joining AW and developing the Newark site has been refreshing with the company having a clear ethos, processes and procedures,” said James. “All the managers have the same mindset and goals and we work together for the benefit of the whole group as well as our individual branches.”
The site is working towards manufacturer approvals, has some quality insurer and fleet approvals and more than 30% of its work is generated from local retail business. This has been achieved by brand awareness and marketing AW Repair Group locally.
Commented Managing Director Andrew Walsh: “I am very pleased with Newark’s success and the leadership qualities James has demonstrated to motivate his team and to achieve the Kitemark at such an early stage of the business.”
AW Repair Group’s past experience at its other Kitemark licensed sites, together with the group’s strategies, have contributed towards the success in gaining the licence so quickly at the Newark site.
“Across the group the Kitemark, ATA and VDA accreditations have certainly been a morale raising investment with technicians and personnel now being recognised for their skills,” continued Andrew. “And outwardly the Kitemark demonstrates and reassures our customers of AW Repair Group’s commitment to high standards.”
The Newark site is also the base for the group’s central communications infrastructure and home to the customer liaison team’s first response telephonists. A group training room, complete with overhead PC projection, has also been equipped.
Said Andrew: “The Newark branch is perfectly situated between our other sites and provides further opportunities for inter-company training and job-swops.
“Best placing shared resources, such as assessors and recovery drivers, is proving successful enabling the whole group to work more efficiently to give a quick response to all our customers.”