AW Repair Group has been praised as one of the top three best bodyshops in the UK for outstanding customer care.
The group was named in Bodyshop Magazine’s Customer Care category at the national bodyshop awards ceremony – the bodyshop industry’s equivalent to the Oscars (September 2009).
AW Repair Group demonstrates many customer care initiatives to deliver a complete customer experience. These range from basics such as personnel training, through to using the latest technology to provide a seamless communication platform and monitored performance of customer care delivery.
AW is consistently able to demonstrate that customer satisfaction information is collated and acted upon daily and used to improve procedures within the business to achieve best practice and enhance the customer experience.
Managing director Andrew Walsh commented: “Measuring customers’ expectations is fundamental in today’s competitive markets but even more important to act on the information received.
“Vehicle accidents affect different people in different ways and the needs of our customers during the repair process are varied. Ensuring customers are treated as individuals is an area we have invested heavily in through training during the past 12 months.”
AW Repair Group believes that investing in its people and rewarding teamwork enables everyone to value each other and the customer ensuring repeat business and growth.