AW launch new website

AS part of AW Repair Group’s on-going brand awareness the business is pleased to launch its newly designed website.

The site aims to send out a strong message to promote the company’s slogan – Keeping you moving – and illustrate their commitment to a customer centric approach delivered by the positive and friendly front line teams.

IMG_3654The modern and mobile friendly website launch coincides with strengthening the AW branding across its four sites. This includes a redesign of the reception areas with the striking corporate blue and orange seating, branded glass screens and welcoming drop-fronted customer liaison reception units.
Jade Johnson, Business Development, Marketing & Communications at AW said: “We had a lot of information on our website, perhaps too much, and monitoring our web tracking statistics helped us to decide which areas the customers need most frequently and quickly.

“It is now divided into four main sections – About us, Customer Services, Locations and Partners – which is streamlined, user friendly and information can be located easily.

“About us provides an insight into the background of AW. We have chosen to promote our services under the general banner Customer Services where our ‘Quick Quote’ feature can be found. The Locations page helps users locate their nearest AW site and our Partners section promotes the manufacturer and insurance approvals across our group.”123

The website redesign, which follows on from the launch of the AW Crash App in 2015, has all the functions of a fully integrated mobile device platform.

A streamlining of digital communication processes during autumn has also increased customer interaction.

“Our customer post-repair email encourages customers to give feedback and we now receive the majority of our CSI scores from this email link, the App and the website, compared to the previous freepost cards,” added Jade.

AW Repair Group pass Volkswagen Audit with flying colours!

AW Repair Group is pleased to announce they are still among the elite 33 bodyshops across the country to hold Volkswagen full structural aluminium approval.

And today, the group’s prestige repair centre in Sleaford, Lincolnshire has passed their full Volkswagen audit with no minors. The audit took just over 3 hours, and was the quickest audit ever undertaken at the site with everything in its rightful place.

The Lincolnshire site has 2 apprentices on the Volkswagen paint and body programme who are enjoying their ‘on-the-job’ training experiences. Kane is on the first year of his apprenticeship and James is on his second year, both are progressing well and the company is looking forward to watching the young technicians develop their skills over the next few years under the guidance of two senior Volkswagen members of staff, who have both been with the company many years.

Congratulations to all the team in Lincolnshire for their hard work and effort put into the Volkswagen programme.

VW Audit image

(Pictured above: L-R. Branch general manager, Steve Hoe. Karl Summers, Paint and body performance manager. Michael Leaning, Volkswagen group standards assessor.)

AW have opened site 4!

AW Repair Group is proud to have opened the doors at branch number four this morning (Monday 2nd March)

AW Accident Repair Centres (Derbyshire) is a 15,000sq feet bodyshop located on the Markham Vale Enterprise Park, just off Junction 29A of the M1.

Managing Director Andrew Walsh commented: “I am extremely pleased to announce the opening of our latest site. We took possession of the building in December with equipping and installation a very smooth process.

“The site neatly links together our existing branches while expanding our geographical coverage to the Chesterfield area.”

The branch will operate under the watchful eye of Ian Pearson, existing manager of the group’s Yorkshire branch where his assistant Chris Keast will be taking on a more active role.

At Markham Vale, Ian is ably supported by a wealth of knowledge from former paint demonstrator Simon Pratt and customer liaison advisor Amy Baines who has been working at the Yorkshire branch for the past six months.

The £450,000 project includes two drive through Junair booths, three bay Blackhawk Korek pulling system with Shark measuring equipment and Car-O-Liner jig and purposely designed open plan offices in the company’s corporate blue and orange.

“We are very pleased to offer this extended coverage for our existing work partners who are seeking quality bodyshop space and customer service here in the Chesterfield area,” added Andrew. “Along with renewing relationships with some of our former insurance partners.”

Derbyshire Staff

Pictured (L-R) Andrew Walsh, MD. Ian Pearson, Group General Manager. Amy, Simon and Chris.

To contact AW Accident Repair Centres (Derbyshire) please telephone 0844 8486650, email derbs@awrepairgroup.co.uk.

IMPORTANT MESSAGE Re: Accident Compensation Nuisance Calls

[Update at 25th February 2015]

Scam Telephone Calls – Faulty Repairs

Several sources have identified a scam currently being conducted on bodyshops across the country in relation to rectification works.

As reported by RMI NAB and the VBRA, bodyshops are receiving telephone calls where the caller poses as a customer, their agent or an insurer. Their call concerns repairs which have been completed at the bodyshop.

Read more

AW Repair Group announce fourth site opening

AW Repair Group is delighted to announce the expansion of their geographical coverage with the opening of a new hi tech bodyshop in March.

AW Repair Group’s new site in Markham Vale, off the M1, will be open in March.

Located in the developing commercial zone known as Markham Vale, off junction 29a of the M1 near Chesterfield, the 15,000sq feet site is ideally placed to expand the group’s geographical coverage into Derbyshire neatly linking the Rotherham (South Yorkshire) and Newark (Nottinghamshire) sites.

Managing Director Andrew Walsh said: “We have been looking for a fourth location for some time and Markham Vale perfectly fits our plans. With immediate access to the M1 this central corridor is now thrown wide open to AW Repair Group.

“We selected the site carefully to provide the quality bodyshop space and environment associated with AW Repair Group’s existing sites and of course we shall be carrying forward our synonymous branding.”

Installation of equipment is well underway including:

● Two 8-meter Junair Spraybooths complete with energy packs, LED lighting, iSystem touch control and the uniquely patented quad drying system;

● 12 module Minden Dust Extraction complete with energy saving auto remote switch off and integral three phase for multibay operations;

● 3 bay Blackhawk Korek in-floor pulling system complete with ramps;

● Car-O-Liner Bench Rack 5000

Energy saving devices such as LED lighting and radiant heating have also been included.

The group is an existing user of the Autoflow Bodyshop Management System and will be implementing Autoflow’s recently launched Grouped View allowing single click access to all branches to complement the Group Hub and First Response Team based at AW Repair Group Nottinghamshire.

“The First Response Team has worked extremely well over the past 18 months to maximise group capacity and resources,” said Andrew. “Indeed it helped us to map out the best location for site four which will also be a drop off centre for our specialist structural aluminium repair centre at the group’s Lincolnshire headquarters.” The site is structural aluminium approved for Land Rover and Audi.

New administration staff have been working within AW Group since October to learn the processes and procedures and understand the company’s ethos of providing a customer experience beyond the simple notion of expected quality crash repair.

“We are very pleased to have the support of our work partners, re-joining forces with former partners and now be in a position to work with new customers needing consistent quality accident repair and customer care within timely SLAs in the Derbyshire and central corridor localities,” continued Andrew.

“We are also pleased to broaden our partnership with the PPG team and our recently appointed distributor partner LKQ Coatings.”

“The site will be accredited with the new British Standard for vehicle damage repair BS10125 and we look forward to seizing the opportunities that Markham Vale will bring,” he added.

A day with a VDA

AW Repair Group’s Yorkshire branch welcomed Bodyshop magazine editor to spend ‘a day with a VDA’ this summer.

Editor Mark Hadaway spent the day with Vehicle Damage Assessor team leader Rob Mann taking a close look at the behind the scenes processes before, during and after vehicle repair.

ROB MANN Bodyshop mag

 

‘Rob always ensures all details are double checked, simply as part of AW’s ‘best practice’ routine.’ writes Mark. ‘With over 14 years’ experience of using the Audatex platform, educating someone like me really is ‘back to basics’, but Rob couldn’t be more helpful in explaining the ‘ins and outs’ of the process.’

 

‘It’s clear to me Rob is a ‘clued up’ VDA within a switched on business’

 

 

You can see the full article in the online version of Bodyshop magazine by clicking here

(Click through to page 46 and 47)

AW’s supply chain review seeks Added Value: Oakwood win waste contract

A REVIEW of waste disposal services has led AW Repair Group to partner with Nottinghamshire based Oakwood Environmental.

Standardising processes and supply chains across the bodyshop group has been a key focus for 2014 and following a thorough tender process Oakwood demonstrated their cradle to grave audit trail as well as accepting mixed recyclables to meet a 97% recover/recycle target.

Andrew

 

AW Repair Group’s managing director Andrew Walsh (left) said: “Our supply chain review process obviously looks for a cost savings but also a partnership approach where everyone at all levels of the business is part of implementing change.

“All companies will have their accreditations and process but what we also look for is a proactive approach – identifying where change could save cost and a personable key point of contact with a can-do attitude and reciprocal business opportunities. Added value!”

 

Oakwood Environmental will provide services for hazardous waste, dry waste, mixed and bulk on cycles relevant to each producing operation. Online management reports also provide the quick information to demonstrate a full waste management process is in place to the highest standards.

AW Repair Group has already reviewed and implementing change in parts supply, courtesy car supply, IT support, print & document management, vehicle logistics and energy supply.

AudaMobile helps AW streamline vehicle assessments.

photo 4

Following the launch of AudaMobile, a successful trial has led to the vehicle damage assessors here at AW ditching their clipboards and equipping their IPad’s. This revolutionary paperless mobile tool has created a technological change to the automotive repair industry and AW Repair Group are set to take full advantage of the benefits gained.

A key advantage is that assessments are carried out in front of the customer, the interaction naturally is increased and the customer openly engages in repair decisions. Here the vehicle damage assessor is able to develop a relationship, highlighting damage caused and work which will need to be carried out. This enables the estimate price to become more accurate and the customer is made aware of the costing’s there and then.

Through AudaMobile, AW have not only increased the estimate conversion rate but also the efficiency of the whole process. AW Repair Group are able to schedule and order the required parts early so the vehicle is returned to the customer in a prompt, professional manner and to its original state.

The core to AW’s success is their constant drive and demand to exceed their customers’ expectations. Embedded into their culture is to be never content, always challenge processors and keep on top of the technology curve. By implementing the use of AudaMobile they are able to maintain these values and build upon them.

 

AW invest in the future

Doncaster teenager Joe Stevens has proven that work experience does pay after being offered a full time position with AW Repair Group.

Joe, a Year 11 student at De Warenne Academy, took part in a fortnight’s work experience last year, and has now accepted a job offer from Yorkshire branch manager Ian Pearson.

Mr Pearson said:  “I was very impressed with Joe, his attitude and work ethic was exemplary and I am delighted to welcome Joe to the AW family.”

Joe is due to finish school in June and will enjoy a short break before commencing his apprenticeship in the fast track workshop on July 14.  Joe will spend the majority of his training on site at AW, gaining valuable on the job experience. He will also be required to study at the Doncaster GTA one day a week, renowned for providing high quality automotive apprenticeships.

Calling all Lady drivers for FREE driving experience day!

AW Repair Group is delighted to host our very own Ladies Day on Saturday March 22 from 11am to 2.30pm. To celebrate International Ladies day and Mother’s day, we will be providing an experience for guests leaving you  pampered and more educated towards road safety.
ABSOLUTELY FREE!!
Working closely with Lincolnshire Road Safety Partnership improve your driving skills & the knowledge through various interactive experiences including:

  • TRY OUT A REAL CRASH SIMULATOR
  • TEST YOUR SKILLS ON A VIRTUAL BRANDS HATCH

Throughout the day, we will also provide;

  • Help and tips for vehicle maintenance on your own vehicle
  • Buffet and refreshments
  • Beauty treatment and much more!
  • Fantastic raffle prizes

So bring your mum, daughter, aunt or friend and register your FREE place now by emailing jade at jade.johnson@awrepairgroup.co.uk or call her on 07970709032 to enjoy this fantastic day out!

*Raffle prizes in association with D+P Perfume and Bath Products Sleaford, Sleaford Jewelers, Well Being Health and Beauty and Tracey from Simply Gorgeous.