You’re hired!

SIX new apprentices are geared up and ready to launch their new career with AW Repair Group this month.

In partnership with AutoRaise and Emtec Training, the engaging and inspired youngsters will be donning their corporate blue and orange uniform across the group’s five sites.

Harvey, Charlie, Jack, Ryan, Joshua and Leon follow in the footsteps of Georgie, Kane and Joe who are now Year Two and Three apprentices with AW Repair Group.

The 16-19 year olds will be training in a variety of panel, paint and MET roles as well as the new multi-skilled apprenticeship trailblazed by AutoRaise and now government approved.

AutoRaise are a charity dedicated to improving the industry skills shortage and have a single, focused purpose: to promote the industry as a sustainable, attractive and rewarding place to work. They aim to bring new blood into the industry, specifically engaging young people aged between 13 and 24, and to help employers nurture their Apprentices into qualified talent – the future owners, managers and leaders in our industry.

Bob Linwood, CEO of AutoRaise, said “Andrew, James, Jade and the AW team have really grabbed hold of the whole apprenticeship opportunity and it feels great that AutoRaise helped stimulate some of this initiative. We all felt that an Autumn Showcase Event would be good but as it turns out, AW have been able to create a fresh cohort of motivated young people to join the group as apprentices. It’s the latest indication of the impact AutoRaise are having on the industry’s skills shortage”.

The apprentices will receive a branded roll cabinet and top box starter pack including essential beginner tools, certification folder, personnel handbook, USB drive and an AW notepad within a satchel during their induction at AW.

Following a minimum 4 weeks employment, an Emtec assessor will visit the site and meet the manager and apprentice ahead of college training dates being confirmed.

Jade Johnson, AW Repair Group’s Business Development, Marketing and Communications said: “We have formed relationships with schools and colleges across the regions ready for next year’s intake with a growing list of interested young people.

“As we have already filled our available places this year we will be working with AutoRaise to hold an event in March 2018.”

AW Training & Apprenticeship Academy

Seven young apprentices joining AW Repair Group’s Training & Apprenticeship Academy this month recently enjoyed a welcome & introduction day.

Along with their supportive parents, the group of trainee technicians visited the group’s newest site in Beeston, Nottingham, to get to know each other, a tour of the premises and equipment and an introductory presentation & slideshow by Managing Director Andrew Walsh.

Andrew explained the company history, ethos, employee and customer care, expected work ethic and  potential career paths.

Encouraging dads led the way on the workshop tour, eagle-eyed at the panel repair demonstration and mums were first in line at the mixing room surprised to learn almost all the car colours in the world could be mixed with the paint in that room!

After an enjoyable morning tour, talking to staff and management the day continued with a buffet lunch and then a visit to EMTEC technical training College Nottingham, where the apprentices looked around the workshop space and classrooms where they will be training together on block courses in the months ahead.

BMW/MINI appoint AW’s Prestige Site to Approval Programme

AW Repair Group is delighted to formally announce its appointment to the BMW/MINI Approved Bodyshop Programme.

Working in partnership with Soper of Lincoln, AW’s prestige repair centre at Sleaford, Lincolnshire, will be the only fully compliant independent BMW & MINI approved repairer in the county having invested in the brand’s paint colour system.

The addition of BMW and MINI brand approval takes the site’s prestige manufacturer portfolio to seven joining Jaguar, Land Rover, VW, Audi and Lexus as well as structural aluminium accreditation.

AW Repair Group’s Managing Director Andrew Walsh said: “Having a recommendation from such a long standing and reputable franchised dealer like Soper is a great accolade for AW, in the local community and the wider crash repair industry.”

The additional approvals were a strategic move for AW Repair Group.

“And the relationship is strong from both sides,” added Andrew. “BMW and MINI car sales were among the best throughout 2016, selling 170,000 cars in the UK and representing a record 9.6% of the UK car park.”

Andrew Tullie, Managing Director, Soper of Lincoln commented: “I’m very pleased to be working with AW Repair Group in this mutually proactive relationship. BMW/MINI is a leader in advanced technologies and we need a trusted skilled and responsive bodyshop to ensure our customers are fully reassured in the event of an accident.

Steve Hoe, AW’s Group Manager of Manufacturer Approvals, and Jade Johnson, Business Development, Marketing & Communication have been actively managing the pre-audit process to ensure personnel across the whole business are involved and prepared.

Added Steve: “Our aim is to ensure the business can repair modern day vehicles of all technologies and our technicians have already completed many of the BMW/MINI compliancy training programmes which are extremely comprehensive and advanced including BMW/MINI Steering & Chassis Technology Training, BMW/MINI Bodyshop Electrical Principles, BMW/MINI Bodyshop Passive Active Safety Systems, Advanced Vehicle Construction & Repair Training.”

 

AW travel 3,000 miles across Britain

AW Repair Group’s ‘Keeping you moving’ slogan took a new turn recently with the company logo travelling 3,000 miles across Britain for charity.

The company sponsored the shirts of 24 amateur cyclists who took on the mammoth task of cycling from Great Ormond Street Hospital in London back to their base in Grantham, Lincolnshire, in aid of the Naomi Fund.

Little Naomi sadly passed away in 2000 aged two despite constant life laving operations and treatment for congenital heart defects, Tricuspid Artresia, ASD, VDS Woolf Parkinson White Syndrome and Pulmonary Regurgitation. The charity was set up in her memory by proud parents dean and Michelle Fardell and family friend Ben Benbow to raise money for the hospitals involved in her care, including Leicester’s Glenfield Intensive Care Unit.

AW Repair Group’s parts advisor Pete Agutter is involved with the charity and marshalled the cyclists with road support. “There was a great atmosphere the whole time,” said Pete. “People were hooting their horns and wishing all the riders well and even cyclists who were just out on a ride joined in at the back and encouraged them along as many of those taking part were amateur cyclists who had not covered such a great distance.”

The charity, which has held numerous events during the past years, are still awaiting to total the sum of all the riders’ sponsorship.

“We’re really grateful to everyone who supported the event and with just one puncture along the way we can truly say it was a great success,” added Pete.

                       

The latest addition to AW Repair Group is preparing to open its doors early January

The fifth site is located at Beeston, Nottingham, three miles from the city centre and just 20 minutes from Derby city centre. With easy access to J25 of the M1, the branch strategically spreads the group’s coverage further to the west.

Following AW Repair Group’s business model, the new site has been purposely designed in 12,500 sq ft premises formerly occupied by Siemens Communications.

Brand new offices have been added in the company’s open plan style, with corporate blue and orange scheme and familiar brands headline the equipment.

Junair products have again been chosen including a 10m double booth with end loading skate and rail system for even faster throughput, Blackhawk pulling equipment and Minden Dust Extraction.

Founder and Managing Director Andrew Walsh commented: “While we are not adverse to acquisitions, our business model and organic growth has been successful in establishing new sites where the AW ethos takes flight immediately.

“Many of the personnel are already working within the business at other sites learning our processes and procedures in readiness for the January opening of AW Nottingham Central.”

Continued Andrew: “We have followed demand and the support of existing work partners who are seeking quality bodyshop space in this area which neatly overlaps the radius covered by our Newark and Markham Vale branches. Markham Vale, which opened only 20 months ago, is just 40 minutes further north along the M1 and Newark just 40 minutes to the south.”

General Manager of the group’s Newark site, James Dunn, will be taking the reigns at Beeston whilst continuing to oversee his current assistant Dan Gwyther who will manage the day to day operations at Newark.

Commented James: “I have seen first hand how AW Repair Group develops a culture where individuals are encouraged to move through the ranks and I know Dan is eager to take on his new challenge too.”

Continuing the trend of operating names incorporating site coverage rather than town name AW Beeston will trade as AW Accident Repair Centres (Notts Central) alongside Markham Vale (Derbs) Newark (South Notts), Denaby (South Yorkshire) and Sleaford as AW Accident Repair Centres (Lincolnshire).

 

AW Repair Group extend brand

Manufacturer’s choose AW Repair Group to extend brand

TWO new vehicle manufacturer approvals have been appointed to AW Repair Group.

Honda and Hyundai are the latest brands to join the group’s expanding manufacturer approvals portfolio, which now lists more than 10 top names including Volkswagen Group, Jaguar LandRover, Lexus and includes structural aluminium.

AW Repair Group was approached by both Boston Honda and Lincoln Hyundai who cited confidence in quality workmanship and customer service as the reason behind their new choice of approved repairer.

Both brands assessment criteria also requires BSI 10125 accreditation which is already held by AW branches.

Managing Director Andrew Walsh commented: “It is always a pleasure to be approached by dealerships seeking a quality approved bodyshop to be an extension of their own brand.
We are very conscious that not only do we represent AW Repair Group but also all those who place their trust in us to deliver a service on behalf of the brand chosen by our mutual customer.

“It is our ethos to establish at the outset what elements of the repair journey are most important to each individual and deliver a tailored response to exceed expectations. That could be from choosing their own book in date to 24 hour communication through our mobile app.”

AW Lincolnshire based in Sleaford and AW South Nottinghamshire based in Newark will be appointed the two new manufacturer approval programmes.

Staff serve 142 years with AW (and that’s not a typo!)

LOYAL employees at AW Repair Group have been congratulated for clocking up more than 142 years’ service!

Team members, who have been with the company for more than 10 years,were recently invited to the company’s first long service ceremony and presented with a specially commissioned long service badge, certificate and AW’s own bottle of fizz.Long Service Awards

Proud Managing Director Andrew Walsh said: “We don’t live in a world anymore where people have a job for life so for 11 employees to reach a cumulative total of 142 years is remarkable.”

The longest serving employee Niel Harmston started working for AW in April 2001, closely followed by Steve Hoe who started in May 2001. Niel started out as a parts advisor at the Sleaford site and is now a senior ATA Vehicle Damage Assessor, whereas Steve started life at AW as a “very well groomed” painter, progressing through to workshop controller and is now the General Manager of the Prestige HQ in Sleaford.

Two members of the Yorkshire branch team joined as friends from school and are now Assistant Manager and Group Compliance Manager.

Added Andrew, who gave a poignant speech about each individual before presenting their award: “We will always promote company progression before advertising outside the business and we are very proud of our loyal team and staff retention. We will now make this an annual event to reward our dedicated team.”

Grab a coffee and click here to view ceremony highlights on our YouTube channel

Steve + AndrewNiel and AndrewKim and AndrewCraig + AndrewLorren and AndrewSimon + AndrewGemma and Andrew

AW Long Servers Edit

 

 

AW launch new website

AS part of AW Repair Group’s on-going brand awareness the business is pleased to launch its newly designed website.

The site aims to send out a strong message to promote the company’s slogan – Keeping you moving – and illustrate their commitment to a customer centric approach delivered by the positive and friendly front line teams.

IMG_3654The modern and mobile friendly website launch coincides with strengthening the AW branding across its four sites. This includes a redesign of the reception areas with the striking corporate blue and orange seating, branded glass screens and welcoming drop-fronted customer liaison reception units.
Jade Johnson, Business Development, Marketing & Communications at AW said: “We had a lot of information on our website, perhaps too much, and monitoring our web tracking statistics helped us to decide which areas the customers need most frequently and quickly.

“It is now divided into four main sections – About us, Customer Services, Locations and Partners – which is streamlined, user friendly and information can be located easily.

“About us provides an insight into the background of AW. We have chosen to promote our services under the general banner Customer Services where our ‘Quick Quote’ feature can be found. The Locations page helps users locate their nearest AW site and our Partners section promotes the manufacturer and insurance approvals across our group.”123

The website redesign, which follows on from the launch of the AW Crash App in 2015, has all the functions of a fully integrated mobile device platform.

A streamlining of digital communication processes during autumn has also increased customer interaction.

“Our customer post-repair email encourages customers to give feedback and we now receive the majority of our CSI scores from this email link, the App and the website, compared to the previous freepost cards,” added Jade.

AW well wishers raise £1,079 for British Heart Foundation

WELL wishers have helped AW Repair Group raise no less than £1,079 for the British Heart Foundation.

BHF1After the Sleaford, Lincolnshire, branch won the coveted title of National Bodyshop of the Year six weeks ago the company pledged to donate £1 to the charity for every congratulatory email, tweet, like and view received.

Big hearted boss Andrew Walsh decided to share his success with the BHF in memory of his late father who passed away earlier this year.

“Winning National Bodyshop of the Year was a proud moment for everyone in the company. My amazing father who encouraged me to set up my first bodyshop in 1993 would have been very proud too,” said Andrew.

“Last year he underwent a triple heart by-pass but sadly passed away in February. Although he was not here to see AW Repair Group win I wanted to acknowledge his unwavering support and the British Heart Foundation came to mind straight away.

“We started receiving lots of messages congratulating us on the win so we decided to donate £1 for every one received over the following two weeks.”

Well wishers viewed the company’s win, recorded live on the night and published on their YouTube channel, no less than 853 times with the remainder made up from direct emails, texts, Facebook likes, comments and shares, and Twitter favourites and retweets.

AW Repair Group was founded by Andrew Walsh in Sleaford in 1998. It now has branches in Lincolnshire, Nottinghamshire, South Yorkshire and Derbyshire employing 120 staff and repairing around 160 accident damaged vehicles each week for household name insurance companies and corporate fleets.

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CELEBRATIONS FOR DONATIONS: Pictured left to right is AW Repair Group’s front line advisors Jade Johnson, Kirsty Jolly, Rebecca Papworth and Vicki Millar with Managing Director Andrew Walsh and Helena Mair, British Heart Foundation Fundraising Manager for Lincolnshire and Nottinghamshire area.

Don’t worry: Be Appy!

This is the message to our customers as we launch a comprehensive mobile device app including on-the-scene crash data capture.

aw mob app1

More than a year in development the group’s application AW Accident App is now available to download free from the Apple and android market.
Carefully constructed to appeal to our past customers, future and present, the app offers a range of services in the palm of your hand.
Customers are encouraged with a welcome email to download the app to track the vehicle claim and repair process in the palm of their hand.
Meanwhile social media followers have already downloaded the app and used the QuickQuote calculator for minor repairs with the option to send images direct to AW Repair Group’s VDAs for expert help and guidance.

And the handy app doesn’t stop there…users are encouraged to retain the app on their device to help guide them through the mind-numbing moment of being involved in an accident. On-the-scene data capture allows users to contemporaneously note accident circumstances, location, weather, other party details, witnesses and photographic evidence.

With a further module to provide feedback and one touch dialling there is much value to the app for customers and for AW Repair Group who can also interact with users via push notifications.

Jade Johnson, AW Repair Group Business Development, Marketing & Communication, said: “We’re very proud to finally launch the app which has been in development for quite some time. This is also part of streamlining our whole customer liaison process with welcome letters, FAQs and T&Cs now forwarded to customers in digital format with the added value of downloading the app.”

Added Managing Director Andrew Walsh: “Putting AW Repair Group at our customers’ fingertips is another example of how we continuously strive to be innovative and give our customers, and future customers, an all-encompassing holistic approach to accident repair services.”

Use the image logos to download our AW Accident App.

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