Tablets for Technicians set to save AW Repair Group £6,000 per year

 

With rising print costs and the requirement for methods to now be provided in colour the group decided to simple IT to its strength.

Managing Director Andrew Walsh commented: “We have seen print costs increase by up to £100 per month per branch recently. When we investigated it was obvious the cause was two-fold: the PAS requirement to have multiple-paged methods with the vehicle and the need for these to now be produced in colour due to colour coding within the method manuals.
“We trialled the use of tablets with technicians at our Lincolnshire branch and it worked so well we rolled it out across the group within a month.”

Senior Group Vehicle Damage Co-Ordinator Rob Mann added: “And we immediately noticed the added benefit of technicians using the devices to photograph and capture additional damage providing the support we need as VDAs to seek amended authorisation.”
Before commencing work a technician will request the method to be emailed to his device by the VDA.
“And this has really had an added benefit too,” continued Rob. “It opens up a discussion between the VDA and technician about the job; any in-progress images we might need and any other information to be shared before the repair even starts.”

The innovative change in process is expected to save the group more than £6,000 a year in print costs alone.

Last month AW Repair Group launched AW Crash App on the apple and android markets offering claim repair tracking, instant QuickQuote and on the scene crash data capture.

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TABLETS at the ready: AW Repair Group technicians now view repair methods digitally.

AW Kids Enjoy Training Day

With the long summer holidays in full swing AW Repair Group arranged a ‘grown up’ training day for youngsters.
Children of staff throughout the group were invited to the HQ’s training room to learn the skills to put together a PowerPoint presentation.

Insight IT Training Ltd delivered the five hour session for youngsters who each received certificates of competence after mastering Powerpoint basics, animation, hyperlinks to YouTube, inserting self-recording video clips and giving a full presentation on their chosen subject to envied adults.

Some of the topics included My Favourite Aeroplanes; Manchester United and Ballet.

One youngster commented: “It’s been epic today! I loved being at my mum’s work because I got to see where she sits and what she does and impress her with my presentation too!”

Central Customer Service Receptionist Joanna Shakespeare added:  “It was a great idea and lovely for AW to do this for the staff’s children. It’s hard to find different things to do in the holidays to keep the children entertained and this hit the spot on so many levels.”

Some of the youngsters who took part are pictured with their certificates and Insight’s training co-ordinator Clare Blake.20150806_140258

AW Repair Group pass Volkswagen Audit with flying colours!

AW Repair Group is pleased to announce they are still among the elite 33 bodyshops across the country to hold Volkswagen full structural aluminium approval.

And today, the group’s prestige repair centre in Sleaford, Lincolnshire has passed their full Volkswagen audit with no minors. The audit took just over 3 hours, and was the quickest audit ever undertaken at the site with everything in its rightful place.

The Lincolnshire site has 2 apprentices on the Volkswagen paint and body programme who are enjoying their ‘on-the-job’ training experiences. Kane is on the first year of his apprenticeship and James is on his second year, both are progressing well and the company is looking forward to watching the young technicians develop their skills over the next few years under the guidance of two senior Volkswagen members of staff, who have both been with the company many years.

Congratulations to all the team in Lincolnshire for their hard work and effort put into the Volkswagen programme.

VW Audit image

(Pictured above: L-R. Branch general manager, Steve Hoe. Karl Summers, Paint and body performance manager. Michael Leaning, Volkswagen group standards assessor.)

Belvoir Castle Porsche Pageant 2015

AW Repair Group was delighted to sponsor the trophies for Porsche Club GB Region 4’s Porsche Pageant amidst the beautiful setting of Belvoir Castle, near Grantham.

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Driving up the winding country roads to the castle esplanade, where we found an array of Porsche’s ready for display and the owners eagerly polishing away and making their beauties gleam.

We took our stand next to Porsche Nottingham, with our AW Mobile Solution mobile repair van and Gazebo, which proved a perfect shade from the glorious sunshine which was beating down on us (a first for the British weather to cooperate!)

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The gates opened to the public at 11am, to stroll around the grounds tour the castle, which is rather impressive and a must! The public could also browse among all of the Porsches on show ready to be judged.

 

Overall 53 cars entered the pageant, a very good turn-out for the first year.We even had a fly past by the Dakota, later on the Vulcan and later on again the Red Arrows – so all in all we couldn’t have done much better.

Judged categories; 1st and 2nd Prize for Water-cooled engines (which we sponsored), 1st and 2nd prize for Air-cooled engines, Best car of show and the Best 912.

A massive congratulations to all winners and a massive thank you to Lord Hugo for presenting the prizes on the day.

Winners
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1st
– Ian Antliff – A650 GAL 3.2
2nd – T Vincent – H5 CBB – 964 c2

Water Cooled – awards sponsored by AW Repair Group
1st – P Ward – T250 CGB – Boxster S
2nd – K Wilson – S60 KJW – Boxster S

 

 

We hope you enjoyed it as much as we did, and we hope the event continues to grow after the success of its first year.

Jade

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VW apprentice climbs to the top!

AW Repair Group’s Volkswagen Paint and Body apprentice James Hill was in Penrith, Wales, last week with 60 other Volkswagen apprentices from across the country to improve their team skills.

Their week team building consisted of climbing Helvellyn, a 950m mountain that is the 3rd highest fell in the heart of the Lake District (picture below), orienteering, raft building in the local area and Cheese press caving (squeezing between two rocks in a cave!).

Read more

AW Repair Group in Watchdog Programme

BBC & BSI say trust your approved accident repair centre

Trust your approved accident repair centre

AW Repair Group was under BBC spotlight this week featuring in a Watchdog episode focusing on safe vehicle repair.
The British Standard Institute recently contacted us to ensure consumers are aware of the automotive industry standards explored in Monday’s broadcast (March 16th) of BBC Watchdog test house.

The vehicle repair sector is not regulated by law, only those bodyshops with integrity choose to subscribe to the BSI who regularly carry out audits to ensure vehicles are repaired in the way in which the manufacturer and safety methods approve.

WATCH THE PROGRAMME HERE

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AW Repair Group are proud to confirm their group of bodyshops are BSI Kitemark approved*

 

Managing Director Andrew Walsh said: “We were privileged to be asked by BSI to take part in the BBC programme because although this is not mandatory by law, we want our customers to feel confident that we are delivering precise and safe repairs every time.”

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*4th site for BSI accreditation due in March 2015.

AW have opened site 4!

AW Repair Group is proud to have opened the doors at branch number four this morning (Monday 2nd March)

AW Accident Repair Centres (Derbyshire) is a 15,000sq feet bodyshop located on the Markham Vale Enterprise Park, just off Junction 29A of the M1.

Managing Director Andrew Walsh commented: “I am extremely pleased to announce the opening of our latest site. We took possession of the building in December with equipping and installation a very smooth process.

“The site neatly links together our existing branches while expanding our geographical coverage to the Chesterfield area.”

The branch will operate under the watchful eye of Ian Pearson, existing manager of the group’s Yorkshire branch where his assistant Chris Keast will be taking on a more active role.

At Markham Vale, Ian is ably supported by a wealth of knowledge from former paint demonstrator Simon Pratt and customer liaison advisor Amy Baines who has been working at the Yorkshire branch for the past six months.

The £450,000 project includes two drive through Junair booths, three bay Blackhawk Korek pulling system with Shark measuring equipment and Car-O-Liner jig and purposely designed open plan offices in the company’s corporate blue and orange.

“We are very pleased to offer this extended coverage for our existing work partners who are seeking quality bodyshop space and customer service here in the Chesterfield area,” added Andrew. “Along with renewing relationships with some of our former insurance partners.”

Derbyshire Staff

Pictured (L-R) Andrew Walsh, MD. Ian Pearson, Group General Manager. Amy, Simon and Chris.

To contact AW Accident Repair Centres (Derbyshire) please telephone 0844 8486650, email derbs@awrepairgroup.co.uk.

AW Repair Group announce fourth site opening

AW Repair Group is delighted to announce the expansion of their geographical coverage with the opening of a new hi tech bodyshop in March.

AW Repair Group’s new site in Markham Vale, off the M1, will be open in March.

Located in the developing commercial zone known as Markham Vale, off junction 29a of the M1 near Chesterfield, the 15,000sq feet site is ideally placed to expand the group’s geographical coverage into Derbyshire neatly linking the Rotherham (South Yorkshire) and Newark (Nottinghamshire) sites.

Managing Director Andrew Walsh said: “We have been looking for a fourth location for some time and Markham Vale perfectly fits our plans. With immediate access to the M1 this central corridor is now thrown wide open to AW Repair Group.

“We selected the site carefully to provide the quality bodyshop space and environment associated with AW Repair Group’s existing sites and of course we shall be carrying forward our synonymous branding.”

Installation of equipment is well underway including:

● Two 8-meter Junair Spraybooths complete with energy packs, LED lighting, iSystem touch control and the uniquely patented quad drying system;

● 12 module Minden Dust Extraction complete with energy saving auto remote switch off and integral three phase for multibay operations;

● 3 bay Blackhawk Korek in-floor pulling system complete with ramps;

● Car-O-Liner Bench Rack 5000

Energy saving devices such as LED lighting and radiant heating have also been included.

The group is an existing user of the Autoflow Bodyshop Management System and will be implementing Autoflow’s recently launched Grouped View allowing single click access to all branches to complement the Group Hub and First Response Team based at AW Repair Group Nottinghamshire.

“The First Response Team has worked extremely well over the past 18 months to maximise group capacity and resources,” said Andrew. “Indeed it helped us to map out the best location for site four which will also be a drop off centre for our specialist structural aluminium repair centre at the group’s Lincolnshire headquarters.” The site is structural aluminium approved for Land Rover and Audi.

New administration staff have been working within AW Group since October to learn the processes and procedures and understand the company’s ethos of providing a customer experience beyond the simple notion of expected quality crash repair.

“We are very pleased to have the support of our work partners, re-joining forces with former partners and now be in a position to work with new customers needing consistent quality accident repair and customer care within timely SLAs in the Derbyshire and central corridor localities,” continued Andrew.

“We are also pleased to broaden our partnership with the PPG team and our recently appointed distributor partner LKQ Coatings.”

“The site will be accredited with the new British Standard for vehicle damage repair BS10125 and we look forward to seizing the opportunities that Markham Vale will bring,” he added.

Camera crews focus on AW site

The prestige headquarters of AW Repair Group was host to PPG Refinish and their film crew on Friday.

AW Repair Group and PPG Refinish have a relationship spanning the years and our clean, modern manufacturer approved bodyshop was the obvious choice in which to shoot their latest promotional film.

Featuring site general manager Steve Hoe, PPG’s major account manager Simon Boulter and AW technicians, the film will be used to promote the strong partnerships PPG hold with their customers as well as inspiring and motivating their internal sales team using testimonials from PPG staff and their customers.

The film will include the PPG product in use at our prestige repair centre showing colour matching, spraying, plus the support and process training offered by PPG to AW technicians.

Managing Director Andrew Walsh commented: “We were delighted to be chosen to promote PPG partnerships and products in action. Our Lincolnshire HQ and prestige repair centre was purpose built in 2012 and often attracts great comments from surprised customers as they relax infront of skyTV or use the wifi lounge.”

PPG Filming

 

While you wait repairs

Ever wondered about the work that goes on behind the scenes when your vehicle is being repaired? We are about to go through the many stages of a ‘while you wait’ repair.

Click here to view our video of the while you wait repair process.

First, the vehicle is prepped for the repair process – removing the wheel and the wheel-arch lining
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STAGE ONE
Using a cross-pein hammer and a dollie, the dent is gently teased back to its original shape. The technician must keep the manufacturer profile during this process, checking the lines every step of the way.

dollie process

STAGE TWO
The damaged area is sanded down
sanding down processSTAGE THREE
The filler is then applied precisely over the damage. This is then fully cured within seconds using our mobile Drytron for speed and accuracy.

filler process

STAGE FOUR
Next, the filler is sanded down. We will only ever use a maximum of 1mm of filler to avoid shrinkage and corrosion to the panel.
IMG_1183STAGE FIVE
Next, the stopper is applied, again this is fully cured using the latest drying technology.
stopper processSTAGE SIX
The stopper is carefully sanded down ready to be primed.
final stage of Simon

STAGE SEVEN
We identify the colour using a paint spectrometer which will give us a precise formulation for an exact match.
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STAGE EIGHT
The panel is de-greased in preparation for the primer coat.
panel degrease + sand process

STAGE NINE
The vehicle is masked-up in the spray booth and the etch primer is applied. This provides maximum adhesion to bare metal and corrosion protection.
booth, mask + filler prime process

STAGE TEN
The primer is carefully applied and cured using the Symach Robodry.
primer process

STAGE ELEVEN
Once the temperature has cooled the primer is sanded to enable the basecoat colour to adhere to the panel.

post prime process

STAGE TWELVE
The basecoat colour is now applied and cured using the Symach Robodry. It is essential that the basecoat is fully cured as all moisture must be removed. This ensures a longer lasting overall finish to prevent paint flaking and corrosion. (All paintwork must be carried out in a controlled temperature environment)
basecoat process (colour)

STAGE THIRTEEN
Once the basecoat is fully cured, the clear-coat lacquer is applied. This is a very important stage in the process as the lacquer must be applied evenly, this will create a perfect showroom finish.

lacquer process

STAGE FOURTEEN
The panel is machine polished and the vehicle is valeted ready to go back to the customer.
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