Markham Vale turn 1!

USEYes, already a year has passed since AW Repair Group’s Derbyshire branch opened at Markham Vale, near Chesterfield.

And we couldn’t let the first anniversary pass without a celebratory cake!

March 2015 saw the company expand its geographical area with site number four in prime location alongside Junction 29A of the M1, sitting perfectly in between branches in Newark and near Rotherham.

Already surpassing targets and is near capacity within this first year.

The 15,000 square feet facility is British Standard BS10125 licenced and boasts two 8 metre drive through Junair spraybooths, incorporating LED lighting and QUAD drying technology,  and PPG refinishing systems.

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The bright corporate-coloured open plan reception offers free wi-fi and refreshments for customers on-the-go and is driven by a wealth of knowledge and experience with the AW Repair Group customer experience at the forefront of all we do.

Along with the prestige site and company HQ in Sleaford, Lincolnshire, AW Repair Group offers a comprehensive accident repair solution across South Yorkshire, North East Derbyshire and the East Midlands.

AW launch new website

AS part of AW Repair Group’s on-going brand awareness the business is pleased to launch its newly designed website.

The site aims to send out a strong message to promote the company’s slogan – Keeping you moving – and illustrate their commitment to a customer centric approach delivered by the positive and friendly front line teams.

IMG_3654The modern and mobile friendly website launch coincides with strengthening the AW branding across its four sites. This includes a redesign of the reception areas with the striking corporate blue and orange seating, branded glass screens and welcoming drop-fronted customer liaison reception units.
Jade Johnson, Business Development, Marketing & Communications at AW said: “We had a lot of information on our website, perhaps too much, and monitoring our web tracking statistics helped us to decide which areas the customers need most frequently and quickly.

“It is now divided into four main sections – About us, Customer Services, Locations and Partners – which is streamlined, user friendly and information can be located easily.

“About us provides an insight into the background of AW. We have chosen to promote our services under the general banner Customer Services where our ‘Quick Quote’ feature can be found. The Locations page helps users locate their nearest AW site and our Partners section promotes the manufacturer and insurance approvals across our group.”123

The website redesign, which follows on from the launch of the AW Crash App in 2015, has all the functions of a fully integrated mobile device platform.

A streamlining of digital communication processes during autumn has also increased customer interaction.

“Our customer post-repair email encourages customers to give feedback and we now receive the majority of our CSI scores from this email link, the App and the website, compared to the previous freepost cards,” added Jade.

Winners of Bodyshop of the Year 2015!

Celebrations for donations; We have won the coveted title of national Bodyshop of the Year 2015!

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To celebrate we are donating £1 to charity for every Comment, Like, Tweet and Email received from congratulatory supporters.

Our Lincolnshire headquarters scooped the award for the medium sized category (up to £2.7m) on Friday night at a Gala Dinner in Gwent, Wales.

Company founder & Managing Director Andrew Walsh has chosen to share the success by raising money for the British Heart Foundation in memory of his late father who passed away earlier in the year.
“This is an incredibly proud moment for everyone within AW Repair Group,” said Andrew. “And my amazing father who encouraged me to set up my first bodyshop in 1993 would have been very proud too.”

It’s simple to join in the charitable celebration. Just click on the link below to send us an email, go to AWCrashRepair on Facebook or Twitter or download our AW Crash App before Friday.

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Thank you,

Bodyshop of Year x

Tablets for Technicians set to save AW Repair Group £6,000 per year

 

With rising print costs and the requirement for methods to now be provided in colour the group decided to simple IT to its strength.

Managing Director Andrew Walsh commented: “We have seen print costs increase by up to £100 per month per branch recently. When we investigated it was obvious the cause was two-fold: the PAS requirement to have multiple-paged methods with the vehicle and the need for these to now be produced in colour due to colour coding within the method manuals.
“We trialled the use of tablets with technicians at our Lincolnshire branch and it worked so well we rolled it out across the group within a month.”

Senior Group Vehicle Damage Co-Ordinator Rob Mann added: “And we immediately noticed the added benefit of technicians using the devices to photograph and capture additional damage providing the support we need as VDAs to seek amended authorisation.”
Before commencing work a technician will request the method to be emailed to his device by the VDA.
“And this has really had an added benefit too,” continued Rob. “It opens up a discussion between the VDA and technician about the job; any in-progress images we might need and any other information to be shared before the repair even starts.”

The innovative change in process is expected to save the group more than £6,000 a year in print costs alone.

Last month AW Repair Group launched AW Crash App on the apple and android markets offering claim repair tracking, instant QuickQuote and on the scene crash data capture.

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TABLETS at the ready: AW Repair Group technicians now view repair methods digitally.

AW Kids Enjoy Training Day

With the long summer holidays in full swing AW Repair Group arranged a ‘grown up’ training day for youngsters.
Children of staff throughout the group were invited to the HQ’s training room to learn the skills to put together a PowerPoint presentation.

Insight IT Training Ltd delivered the five hour session for youngsters who each received certificates of competence after mastering Powerpoint basics, animation, hyperlinks to YouTube, inserting self-recording video clips and giving a full presentation on their chosen subject to envied adults.

Some of the topics included My Favourite Aeroplanes; Manchester United and Ballet.

One youngster commented: “It’s been epic today! I loved being at my mum’s work because I got to see where she sits and what she does and impress her with my presentation too!”

Central Customer Service Receptionist Joanna Shakespeare added:  “It was a great idea and lovely for AW to do this for the staff’s children. It’s hard to find different things to do in the holidays to keep the children entertained and this hit the spot on so many levels.”

Some of the youngsters who took part are pictured with their certificates and Insight’s training co-ordinator Clare Blake.20150806_140258

AW Repair Group pass Volkswagen Audit with flying colours!

AW Repair Group is pleased to announce they are still among the elite 33 bodyshops across the country to hold Volkswagen full structural aluminium approval.

And today, the group’s prestige repair centre in Sleaford, Lincolnshire has passed their full Volkswagen audit with no minors. The audit took just over 3 hours, and was the quickest audit ever undertaken at the site with everything in its rightful place.

The Lincolnshire site has 2 apprentices on the Volkswagen paint and body programme who are enjoying their ‘on-the-job’ training experiences. Kane is on the first year of his apprenticeship and James is on his second year, both are progressing well and the company is looking forward to watching the young technicians develop their skills over the next few years under the guidance of two senior Volkswagen members of staff, who have both been with the company many years.

Congratulations to all the team in Lincolnshire for their hard work and effort put into the Volkswagen programme.

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(Pictured above: L-R. Branch general manager, Steve Hoe. Karl Summers, Paint and body performance manager. Michael Leaning, Volkswagen group standards assessor.)

Belvoir Castle Porsche Pageant 2015

AW Repair Group was delighted to sponsor the trophies for Porsche Club GB Region 4’s Porsche Pageant amidst the beautiful setting of Belvoir Castle, near Grantham.

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Driving up the winding country roads to the castle esplanade, where we found an array of Porsche’s ready for display and the owners eagerly polishing away and making their beauties gleam.

We took our stand next to Porsche Nottingham, with our AW Mobile Solution mobile repair van and Gazebo, which proved a perfect shade from the glorious sunshine which was beating down on us (a first for the British weather to cooperate!)

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The gates opened to the public at 11am, to stroll around the grounds tour the castle, which is rather impressive and a must! The public could also browse among all of the Porsches on show ready to be judged.

 

Overall 53 cars entered the pageant, a very good turn-out for the first year.We even had a fly past by the Dakota, later on the Vulcan and later on again the Red Arrows – so all in all we couldn’t have done much better.

Judged categories; 1st and 2nd Prize for Water-cooled engines (which we sponsored), 1st and 2nd prize for Air-cooled engines, Best car of show and the Best 912.

A massive congratulations to all winners and a massive thank you to Lord Hugo for presenting the prizes on the day.

Winners
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1st
– Ian Antliff – A650 GAL 3.2
2nd – T Vincent – H5 CBB – 964 c2

Water Cooled – awards sponsored by AW Repair Group
1st – P Ward – T250 CGB – Boxster S
2nd – K Wilson – S60 KJW – Boxster S

 

 

We hope you enjoyed it as much as we did, and we hope the event continues to grow after the success of its first year.

Jade

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VW apprentice climbs to the top!

AW Repair Group’s Volkswagen Paint and Body apprentice James Hill was in Penrith, Wales, last week with 60 other Volkswagen apprentices from across the country to improve their team skills.

Their week team building consisted of climbing Helvellyn, a 950m mountain that is the 3rd highest fell in the heart of the Lake District (picture below), orienteering, raft building in the local area and Cheese press caving (squeezing between two rocks in a cave!).

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AW Repair Group in Watchdog Programme

BBC & BSI say trust your approved accident repair centre

Trust your approved accident repair centre

AW Repair Group was under BBC spotlight this week featuring in a Watchdog episode focusing on safe vehicle repair.
The British Standard Institute recently contacted us to ensure consumers are aware of the automotive industry standards explored in Monday’s broadcast (March 16th) of BBC Watchdog test house.

The vehicle repair sector is not regulated by law, only those bodyshops with integrity choose to subscribe to the BSI who regularly carry out audits to ensure vehicles are repaired in the way in which the manufacturer and safety methods approve.

WATCH THE PROGRAMME HERE

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AW Repair Group are proud to confirm their group of bodyshops are BSI Kitemark approved*

 

Managing Director Andrew Walsh said: “We were privileged to be asked by BSI to take part in the BBC programme because although this is not mandatory by law, we want our customers to feel confident that we are delivering precise and safe repairs every time.”

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*4th site for BSI accreditation due in March 2015.

AW have opened site 4!

AW Repair Group is proud to have opened the doors at branch number four this morning (Monday 2nd March)

AW Accident Repair Centres (Derbyshire) is a 15,000sq feet bodyshop located on the Markham Vale Enterprise Park, just off Junction 29A of the M1.

Managing Director Andrew Walsh commented: “I am extremely pleased to announce the opening of our latest site. We took possession of the building in December with equipping and installation a very smooth process.

“The site neatly links together our existing branches while expanding our geographical coverage to the Chesterfield area.”

The branch will operate under the watchful eye of Ian Pearson, existing manager of the group’s Yorkshire branch where his assistant Chris Keast will be taking on a more active role.

At Markham Vale, Ian is ably supported by a wealth of knowledge from former paint demonstrator Simon Pratt and customer liaison advisor Amy Baines who has been working at the Yorkshire branch for the past six months.

The £450,000 project includes two drive through Junair booths, three bay Blackhawk Korek pulling system with Shark measuring equipment and Car-O-Liner jig and purposely designed open plan offices in the company’s corporate blue and orange.

“We are very pleased to offer this extended coverage for our existing work partners who are seeking quality bodyshop space and customer service here in the Chesterfield area,” added Andrew. “Along with renewing relationships with some of our former insurance partners.”

Derbyshire Staff

Pictured (L-R) Andrew Walsh, MD. Ian Pearson, Group General Manager. Amy, Simon and Chris.

To contact AW Accident Repair Centres (Derbyshire) please telephone 0844 8486650, email derbs@awrepairgroup.co.uk.