AW Ladies Driver Day.

photo 2photo 3 photo 4
photo 5In advance celebration of Mother’s Day AW Accident Repair Group hosted a Lady Driver’s Day in association with Lincolnshire Road Safety Partnership.

Throughout the day guests enjoyed interactive activities which not only provided a fun filled afternoon but also enabled guests to improve their driving skills and road safety knowledge.

The day included a car crash simulator with occupants experiencing the hydraulic movement simulation and in-car smoke while a Traumatic crash is played on DVD screens.

On a lighter note ladies competed against the clock for the title if Fastest Brands Hatch lap on a racing simulator, day dreamed in beautiful prestige cars and were also able to relax and wind down with onsite beauty treatments and Body shop At Home stall.

A personalised vehicle check was carried out in each guests car and a estimating demo showed the ladies how repair costs are calculated using the safest methods tested by the Thatcham Research Centre – home of the crash test dummies.

A short presentation also showed guests how to exploit insurance company loopholes to save money on both future premiums and repair costs.

The event was supported by the whole community with generous gifts being donated by local businesses for competition winners and raffle prizes in aid of Breakthrough Breast Cancer.

Video highlights of the day can now be found on our YouTube channel, or click below to go straight there.
https://www.youtube.com/watch?v=C8FSvcJYU-w

Great Service, thank you

“VERY GOOD, Thank you.”

Mrs. S Chapman

20/03/2014

“Thanks for a stress free experience”

Mrs. K Bigg

27/01/2014

“Great service, thank you.”

Mr. S Burgess

13/01/2014

Upskilling Our Team.

At AW Repair Group this week, we have been upskilling our frontline staff across all our sites. The training was aimed to give the team the skills to identify individual circumstances and offer relevant products that will save our customers money during the repair journey and future motor insurance and maintenance costs. Susan Marot, from Marot Associates is an expert within the sales and training industry and delivered an interactive workshop which engaged and challenged AW Repair Group’s current processors.

AW are constantly looking to adopt and implement changes which will see improvements to the customer care and service provided. However, do all customers know the full benefits of using AW? This question was highlighted by Managing Director Andrew Walsh and became the real focal point of the workshop.

Discussed throughout the group, which was made up of Vehicle Damage Assessors, Customer Liaison Advisers and the marketing team, the question later turned into, what’s the best way of promoting the benefits of using AW?

Susan explained that by finding out the needs of your customers, you can tailor a bespoke service to suit. This theory coincides with the core values at AW, in that every customers situation is unique and will be handled in the most delicate way possible. With the ability to discuss the products and services confidently, the team at AW can now more clearly outline the benefits to the customer.

We are looking forward to further development training with Susan, with workshop two taking place later this month.

Growing your own

AW guarantee the future of the industry with the support of the Volkswagen group paint and body apprenticeship training programme. By passing vital skills to a new generation, AW secure the flow of highly skilled manufacturer trained technicians. At AW we like to call this process ‘growing your own.’

James is our latest recruit to join us from the apprenticeship training programme; he will undertake a three year block release scheme at AW as well as spending time at the VWG national learning centre in Milton Keynes. James will attend the NLC for one week of training every six weeks, and earn a salary whilst he learns his trade.

Sleaford branch Manager Steve Hoe had this to say, “I am delighted to welcome James to AW, here he will quickly develop and harness his skills under the guidance of myself and our team of manufacturer trained technicians. I would also like to thank Volkswagen group for delivering such an advanced apprenticeship programme, which is highly regarded as the best within the motor industry.”

James pictured above with Simon, hopes to follow in his mentor’s footsteps. As a 16 year old, Simon joined AW as an apprentice panel technician, now with more than 14 years of experience and qualifications which include VWG, Porsche and Jaguar LandRover approved training, Simon is a full structural aluminium trained technician providing an exciting insight into what the future could hold for James.

Transformation Process

Within 6 seconds, see how our manufacturer trained technicians repair a damaged vehicle. Below is a picture and video of how we received the vehicle and the stages the car went through to restore it to its original designed state.

 

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