Customer Service and Kitemark are key to AW Future

AW Repair Centres is putting emphasis on customer service to drive it forward in the the independent accident repair market. It has just gained the BSI Kitemark for both its sites following an investment of £17,000 in training courses and equipment.

AW Repair Centres is putting emphasis on customer service to drive it forward in the the independent accident repair market.
It has just gained the BSI Kitemark for both its sites following an investment of £17,000 in training courses and equipment.

From May 2008 edition of AM (Automotive Magazine).

AW Repair Centres is putting emphasis on customer service to drive it forward in the the independent accident repair market.

Each motorist is given a letter with the phone number for the group’s customer car team, plus a direct line to their bodyshop manager, in case they have any queries.

During the repair, customers are given updates every three days, and once worker is completed the car is returned with a guarantee mirror hanger and postage-paid customer satisfaction questionnaire.

“I want AW Accident Repair Centres to be known for quality of repair and quality of customer service,” said managing director Andrew Walsh.

Read more